poo pickers faq
Frequently Asked Questions
We’ve put together a list of the frequently asked questions for your convenience. For more information, feel free to give us a call, or if you’d like to check our pricing, get a free instant quote. The signup process is quick and easy—it takes less than three minutes!
Poo Pickers™ will clean any areas of your property that have dog waste issues, including front, back, and side yards, flower beds, dog runs, etc.
Poo Pickers™ provides flexible service plans to fit your needs. Our pricing is determined by the number of dogs and how often you need our services. Check out our full Pricing list and how we bill.
An Initial Cleanup is required to prepare your yard for regular weekly or bi-weekly visits. This one-time service costs $49.50 and includes picking up your dog’s waste, along with complimentary sanitizing, disinfecting, and deodorizing of the yard (a $149 value).
Yes, we offer one-time cleanups as part of our services. You can request this service by signing up online or by calling our customer service number.
No contracts! You can start, pause, and cancel your subscription at any time by updating your customer portal or calling our customer service phone number.
The safety of our clients and their dogs is a top priority at Poo Pickers™ . To ensure all dogs are safe, we clean all our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of germs. We also take gate pictures when we are done cleaning so you know your pets won’t get out of the yard.
Billing takes place on the 1st of each month before services are provided. For all customers, we require a card on file. Poo Pickers will generate your invoice, which will be accessible in the customer portal.
Yes, we are licensed, and, for the protection of your property, pet and our team members we are insured.
Yes, we love cleaning with dogs! We simply ask that if your dog is not comfortable with the presence of a stranger or if your dog has shown signs of aggression, you leave them inside during your cleaning. Ensuring the safety of our team is a top priority.
Not every cleanup day will be available in your area. For the initial cleanup we will offer you a few options to best fit your schedule. If you signed up for regular services, we would assign you a day to service your area.
Typically, we don’t provide estimated arrival times as we optimize our routes, and timing can vary between customers, however, we will send you a notification when we are about to arrive so you know we are on our way.
You don’t need to be home, but you will need to provide a way for our technicians to access your yard. This can be via an unlocked gate or other entryway. Once the job is complete, our technicians will take a picture of your gate and forward it to you so that you know the job is complete and your pet is safe.
We normally double bag it and place it in the customer’s trash can if it’s available outside. If we do not have access to an outside trash can, the waste will be left near the gate neatly bagged.
Our technicians take the utmost care to prevent cross-contamination between yards. All of our equipment is thoroughly sanitized between jobs to eliminate any potential biological contaminants before we start a new job.
We are committed to reaching your home regardless of the weather. However, we acknowledge that severe weather conditions may affect our routes. In the unlikely event that we miss your home due to inclement weather, you will still be billed for the week, but you will receive double service the following week.
